A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click try more button, and then you get the trial version.
A: Find the product you need on our website. Click Buy Now button and
finish your order - Normally you will receive the license code by Email
immediately after your successful purchase. However, sometimes you
didn't get it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.
A: There are several possible reasons:
1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
A: After you purchase the software
successfully, you will receive registration information via Email within
one business day. Download the software you bought from our site and run
it. Click "Register", then enter the license code in the registration
A: Sure. Please write to us at Cloudy@gmail.com, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.
A: You can find certain conditions to apply for a refund.
We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.
Support Technical Teemwork:email@example.com
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