FAQS:

• Q: How long will it take to get your supporting response?

  A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.

• Q: How can I get the free trial version of the software?

  A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click try more button, and then you get the trial version.

• Q: How to purchase your product and how long will I receive the license code after I complete the purchase?

  A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below).
  Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.

• Q: Why I didn't receive the license code for several hours after my purchase?

  A: There are several possible reasons:
  1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
  2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
  3. You provided invalid Email address when you ordered the software.
   

• Q: How to register my software?

  A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Register", then enter the license code in the registration box.
   

• Q: I lost my license code, can you send it again?

  A: Sure. Please write to us at Cloudy@gmail.com, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.

• Q: Am I entitled to a refund?

  A: You can find certain conditions to apply for a refund.